Account & Data Deletion

Request deletion of your TenantPlus account and associated personal data. If you're signed in you can delete your account instantly; otherwise submit a request below.

What gets deleted

When your account is deleted, we permanently remove your personal data, including:

  • Your login credentials and user profile
  • Agent profile and verification documents
  • Messages, notifications and activity history
  • Maintenance requests, complaints, visitor passes, utility bills, inspection reports and tenant documents

Tenancy and payment records linked to other parties (e.g. your landlord) are retained for legal and accounting purposes but are anonymized — your name, email and phone number are removed from them.

Submit a deletion request

Not signed in, or can't access your account? Submit a deletion request with the email address registered on your TenantPlus account and we'll process it for you.

For questions about your data, contact TenantPlus support. Requests are processed within 7 working days.